Privacy Policy

1. Introduction

Welcome to Fidelity Solutions ("we," "our," or "us"). We operate from Lucknow, Uttar Pradesh, and are committed to protecting your personal information and your right to privacy. This policy explains how we handle information collected via our website, lead forms, phone calls, and WhatsApp interactions.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services. This includes:

• Contact Data: Name, phone number, email address, and residential/office address in Lucknow.
• Service Requests: Details about your AC, Solar, Pest Control, or CCTV requirements.
• Communication Data: Records of your interactions with us via WhatsApp, phone, or email.

3. Cookies & Analytics

We use Google Tag Manager (GTM) and Google Analytics to track website performance and user behavior. These tools use "cookies" to collect standard internet log information and visitor behavior information in an anonymous form. This helps us optimize our service delivery for the Lucknow region.

4. How We Use Your Data

• To provide quotations and schedule site inspections.
• To contact you regarding service updates or emergency responses.
• To process government subsidies for Solar installations (where applicable).
• To comply with legal obligations under Indian law.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.